We are committed to providing a clear, transparent, and reliable shipping experience for all customers. Please review our policy below:
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
If there are any delays due to payment verification or stock availability, we will notify you promptly by email.
2. Shipping Methods & Delivery Timeframes
United States: Estimated delivery time is 7–12 business days after the order is shipped.
Other Regions: Estimated delivery time is 7–15 business days after the order is shipped.
Please note that delivery times are estimates only. Actual delivery may vary due to customs clearance, weather, or carrier delays.
Weekend and holiday deliveries are not guaranteed.
3. Shipping Costs
We offer free standard international shipping on all orders. No additional shipping fees will be charged at checkout.
4. Order Tracking
A tracking number will be sent to your email within 24 hours after your order has been shipped.
You can track your order using the provided link or directly on the carrier's official website (e.g., DHL, EMS).
5. Customs & Import Duties
Customers are responsible for any applicable customs duties, taxes, or import fees charged by their local authorities.
All items are declared at their actual value.
6. Shipping Address
Please ensure that your shipping address is complete and accurate when placing an order.
Address changes can only be made within 2 hours of placing the order. Please contact us immediately at:
Email: kuaiquinstrument@163.com
Phone: +86 199 2540 2565
7. Lost or Damaged Packages
Lost Packages: If tracking shows no movement for 15 business days or more, please contact us with your order number and tracking details. We will investigate and arrange a reshipment or refund if necessary.
Damaged Packages: If your item arrives damaged, please contact the carrier immediately and notify us within 3 business days. Provide photos and supporting documents so we can assist with a resolution.
