FAQ｜Frequently Asked Questions
1. Which countries do you ship to?
We deliver worldwide to most mainstream regions:
✅ Europe: Germany, France, Spain, Italy, Poland, Netherlands, Portugal, Austria, Belgium, Czech, Finland, Sweden, Denmark, Hungary, Romania and most EU countries
✅ North America: United States, Canada
✅ UK & Ireland
✅ Asia: Hong Kong SAR, Taiwan ，and others
✅ Africa: Partial African countries
Note: A few remote islands/conflict zones are temporarily unavailable for delivery; contact us to confirm your country before ordering.
2. How about shipping cost?
Free Worldwide Shipping on all orders now!
No extra freight fee for any qualified products during the promotion period.
3. Available discount & coupon rules
- Exclusive Coupon Code: YIZHAN10
Copy the code and paste it at checkout to get 10% off sitewide, valid for 7 days only.
- Tiered bulk order discount (automatically applied by cart amount):
- Spend over $200 → Extra 5% OFF
- Spend over $400 → Extra 8% OFF
- Spend over $800 → Extra 10% OFF
Tip: YIZHAN10 coupon can be used together with tier bulk discount for maximum savings.
4. Order processing & delivery waiting time
- Processing lead time: 1–3 working days for order arrangement & quality inspection from our factory.
- Delivery transit time:7-15Days( remote areas: around 20 business days)
- Shipping delay occasionally occurs due to local customs clearance or logistics control, kindly wait patiently.
5. Other common questions
Q1: Are your microscopes produced in your own factory?
A: Yes, YIZHAN owns independent R&D workshop and manufacturing factory, all industrial & digital microscopes are self-developed and in-house produced.
Q2: Website products are incomplete, can I buy unavailable items?
A: Our product catalog is still updating gradually. Follow our Facebook page or email sales@yizhanmicroscope.com to pre-order out-of-stock microscope models.
Q3: Warranty policy
A: All items come with 1-year factory warranty against manufacturing defects.
Contact Info
Official Website: www.yizhanmicroscope.com
Business Email: sales@yizhanmicroscope.com
